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Press and media enquiries

Find out how to get in contact with our press and media team at the City of London Police.

If you are a journalist and need to contact the Action Fraud media office, you can email us or call 020 7601 2220 (9am to 5pm Monday to Friday). Fraud cannot be reported to this phone number; the information will not be recorded or passed on. Instead, find out how to make an official fraud report to us.

How we handle press enquiries 

If you are a journalist or media outlet enquiring about a specific report made to Action Fraud after October 2018, please be aware case progress updates are available to victims by logging into Action Fraud.  If after the victim has obtained an update you wish further information about the case, please do get in touch via phone or email.  Queries relating to reported cases will require the crime reference number (NFRC) which will have been given to the victim when they reported to Action Fraud as well as written consent from the victim for Action Fraud to discuss their case with a third party.

When requesting statistics, please provide the specific type of fraud, the time frame you are interested in and whether you also require the total losses or victim profile data. Fraud data is also published by the Office for National Statistics as part of their regular quarterly crime statistics bulletin.

When you send an email to Action Fraud please do not send personal information, such as address or bank account details.

Additional information

Action Fraud is the UK’s national reporting centre for fraud and financially-motivated cyber crime. It does not have investigation powers, the reports taken by Action Fraud are sent to the National Fraud Intelligence Bureau (NFIB) who collate and analyse intelligence on fraud, who then make the decision to send crimes to law enforcement. Action Fraud joined the National Fraud Intelligence Bureau (NFIB) at the City of London Police in 2014. 

Action Fraud can also take fraud information reports from people who have been in a situation where fraud could have occurred but didn’t, for example, if they had received a letter or email asking for money in relation to a bogus lottery win, inheritance or other approach for money that is not genuine, but did not respond to the sender or send any money.

For a regional breakdown of crime and information reports reported to Action Fraud, see our statistics. Fraud data is also published by the The Office for National Statistics as part of their regular quarterly crime statistics bulletin.

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