ActionFraud - National Fraud & Cyber Crime Reporting Centre - Call 0300 123 2040

ACCESSIBILITY STATEMENT

This website is run by the Action Fraud Service on behalf of City of London Police. It is designed to be used by as many people as possible. The text should be clear and simple to understand.

You might have a better experience if you change the settings on your computer to suit your needs. The site has been built so that you should be able to:

  • zoom in up to at least 200% using the text resize button (or resized by CTRL and ‘+’ keystroke, if supported by the browser)
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • use most of the website using a screen reader
  • adjust colours to black and white mode from colour

AbilityNet has advice on making your device easier to use.

How accessible this website is

Parts of this website are not fully accessible and the website is currently being redesigned taking into account the current WCAG standards and feedback received from users of the service.

If you would like to provide us with feedback for consideration then please send this to [email protected].

Examples of where the website may not be fully accessible include:

  • some pages may contain wording that is not used in everyday conversation
  • keyboard navigation is available but not always efficient e.g. moving through extended drop down lists
  • high contrast mode is not available and colours on some pages may be poor contrast
  • some images may contain information that is not accessible as font and colour cannot be adjusted
  • some documents are in PDF format and are not accessible
  • web chat facility may not be accessible by screen reader

Deaf or hard of hearing accessibility

Action Fraud is proud to work alongside SignVideo to assist with reporting for deaf or hard of hearing people who use British Sign Language (BSL). SignVideo is the UK’s leading British Sign Language video interpreting service and offers a specialist state-of-the art video contact centre staffed by fully qualified and registered British Sign Language interpreters and Irish Sign Language interpreters available on demand.

If you are deaf or hard of hearing, please follow the instructions below in order to access Action Fraud via the SignVideo App.

How do I use the SignVideo App?

In order to use the service, you will need to download the SignVideo app on your mobile device. When you open the app, you will see the SignDirectory. Scroll down the SignDirectory and look for 'Action Fraud'. Click on the button for 'Action Fraud' and a SignVideo interpreter will appear on your screen to interpret your conversation. Please see signvideo.co.uk/download for more information.

What do I need to use SignVideo?

To use SignVideo, you will need three things as minimum requirements:

1) Device: They can be the following:

 iOS app
 Android app
 SignVideo Web

2) Webcam: They can be plugged in or built in.

3) Good internet connection: For the best experience with SignVideo, we advise having a minimum 2mbps upload and download internet speed. Your internet connection can be
any of the following:

 3G,4G,5G mobile network
 Plugged in Broadband/ethernet
 WiFi

What do I need to use SignVideo?

To resolve any issues you may have, please check our the SignVideo page: www.signvideo.co.uk/faq

To receive help and support, please get in touch with the SignVideo Customer Services:
Call SignVideo in BSL: www.customer.signvideo.me. Alternatively, email the technical support team directly: [email protected]

Enforcement Procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

If you are in Northern Ireland and are not happy with how we respond to your complaint you can contact the Equalities Commission for Northern Ireland who are responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’) in Northern Ireland.