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Alert: fraudsters are contacting people claiming to be from Action Fraud and the National Fraud Authority

6th August 2015

We have received numerous reports from victims who have been contacted by scammers who are cold calling and emailing people claiming to be from Action Fraud and the National Fraud Authority (NFA). The NFA was shut down in 2013.

The fraudsters are cold calling from witheld numbers and contacting victims from [email protected] They are trying to scam people in various ways which include:

  • Telling victims that they can obtain a refund from a previous fraud because the suspect has been caught.
  • Scaring victims into thinking their IP address was being used as part of fraud overseas and remote access was needed to rectify the issue. 
  • Cold calling and claiming that victims are entitled to refunds and bank details were needed to transfer the money. 
  • Asking for personal information, including passports and drivers licences.
  • Claiming that they can recover money from a previous fraud.
  • Sending emails asking victims to fill out a survey which contained suspicious links.

Action Fraud are in no way affiliated with these scammers and would never under any circumstances request information such as this. 

We would only email from [email protected]. Please remember it is easy for fraudsters to set up an email address like and be aware that scammers can change this at any time.

Additionally the Home Secretary announced the closure of the National Fraud Authority on 2 December 2013.

If you receive a call or email that is suspicious and you want to verify the identity claiming to be from Action Fraud you can call 0300 123 2040 or email [email protected].

To report a fraud and receive a police crime reference number, call Action Fraud on 0300 123 2040 or use our online fraud reporting tool.

You can now also sign up for free to Action Fraud Alert to receive direct, verified, accurate information about scams and fraud in your area by email, recorded voice and text message.