ActionFraud - National Fraud & Cyber Crime Reporting Centre - Call 0300 123 2040

Thomas Cook "refund" scams on the rise

We are aware of reports on social media that criminals are using the Thomas Cook liquidation as an opportunity to lure victims into financial scams.

Update: Wednesday, October 9. We have received reports about fake websites offering non-existent refunds. If you have been affected by the Thomas Cook liquidation, please only apply for refunds through: 

Members of the public have reported receiving calls and messages offering “refunds” by people purporting to be associated with, or acting on behalf of Thomas Cook.

We would urge people to be vigilant of unsolicited calls, texts or social media messages that ask for personal or financial details, and not to automatically click on the links in unexpected emails.

Legitimate organisations will never contact you out of the blue and ask for your PIN, card details, or full banking passwords. If you get a call or message asking for these, it’s a scam.

Remember, your bank or the police will never ask you to transfer money out of your account, or ask you to hand over cash for safe-keeping.

If you think you have been a victim of fraud, report it to Action Fraud on 0300 123 2040 or via our online reporting tool.

For more information on how you can protect yourself, visit

Thomas Cook customers should go to for details on how they can make a claim.

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