ActionFraud - National Fraud & Cyber Crime Reporting Centre - Call 0300 123 2040

Alert: Mobile phone upgrade fraud

Fraudsters are impersonating telephone service providers and contacting people offering mobile phone upgrades on a low monthly payment contract.

Android mobile phone

How does this fraud work? 

Fraudsters are cold calling members of the public and offering non-existent mobile phone upgrades for really low monthly contracts.

After convincing victims to make a purchase, the fraudsters ask for personal and financial details. Armed with this information they will then contact a genuine phone provider and order a new mobile phone handset using victim details. 

In most reported cases the fraudsters will either intercept the delivery before it reaches the victim’s address or order the handset to a different address.

How to protect yourself

  • Never give your personal information to a third party from an unsolicited communication.
  • Obtain the genuine number of the organisation being represented and verify the legitimacy of the communication.
  • If the offer is too good to be true it probably is.
  • If you have provided personal information and you are concerned that your identity may be compromised consider Cifas Protection Registration

To report a fraud and receive a police crime reference number, call Action Fraud on 0300 123 2040 or use our online fraud reporting tool.

Sign up for free to Action Fraud Alert to receive direct, verified, accurate information about scams and fraud in your area by email, recorded voice and text message.

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