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Alert: fake voicemail emails from Skype contain virus

Scam emails purporting to come from Skype Communications tell recipients that they’ve received a new message from the Skype voicemail service.


The fake emails have the subject line “You received a new message from Skype voicemail service” and read: This is an automated email, please don’t reply.

An example looks like this:

This is an automated email, please don’t reply.

Voice Message Notification
You received a new message from Skype voicemail service.

Message Details:
Time of Call: Tue, 26 Nov 2013 10:20:24 -0400

Length of Call: 38sec
Listen to the message in the attached file.
Lost Password • Account Settings • Help • Terms of Use • Privacy

If You Are Still Having Problems
If you’re still having difficulty retrieving your Skype Name please contact a support agent via

Protect Your Password
Skype staff will NEVER ask you for your password via email. The only places you are asked for your password are when you sign in to Skype or on our website if you want to buy something or check your account. You will always sign in via a secure connection, and we ask you to ensure that the address in your browser begins exactly like this It should also show a little padlock symbol to indicate the secure connection.

Be alert to emails that request account information or urgent action. Be cautious of websites with irregular addresses or those that offer unofficial Skype downloads. Security updates and product upgrades are made available at or using the client’s upgrade function.

© 2003-2013 Skype and/or Microsoft. The Skype name, associated trademarks and logos and the “S” logo are trademarks of Skype or related entities. Skype Communications S.a.r.l. 23-29 Rives de Clausen, L-2165 Luxembourg.

Attachment contains malware

The purpose of this email is to get you to download the attached “voicemail” file, and according to email security company MXLab it contains a Zeus Trojan. The fraudsters have also tried to make the emails look genuine by adding real links back to the Skype website.

If you receive one of these emails, delete it, don’t download the attachment and report it to us.

For further information please visit the MXLab website.

Please note that Action Fraud is not responsible for the content of external websites.

To report a fraud and receive a police crime reference number, call Action Fraud on 0300 123 2040 or use our Skype users warned of malicious messages
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