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Contact us

You can report fraud or internet crime to Action Fraud any time of the day or night using our online fraud reporting tool

Contact usContact usYou can also report and get advice about fraud or internet crime by calling 0300 123 2040 (textphone 0300 123 2050).

Our specialist advisers are available during the following times:

  • Monday to Friday between 8am to 9pm
  • Saturday between 9am to 5pm
  • Sunday between 9am to 5pm 

Action Fraud will not call you unless you have requested us to, and will never ask for your bank details. If you are unsure whether a call is genuine, call the Action Fraud team on 0300 123 2040Please note this number will be charged at your normal network rate.

If you have inclusive minutes within your mobile tariff then calls to our number are included at no cost. If you have used all of your inclusive minutes then the call will typically cost 35p per minute depending on your network provider.

Online advisor - live chat

This service is available Monday to Friday between
 9am to 6pm. When using web chat you are speaking live to one of our advisors in the contact centre.

Calling overseas

If you are calling from abroad please call +44 161 234 9230

Complaints

If you would like to make a complaint please view our policy 
or more information. 

For press enquiries:

Phone: 020 7601 2220

Please DO NOT report fraud to this phone number. The information will not be recorded. Instead, please report fraud here.

Important: When you send an email you are doing so over the open internet, which we cannot guarantee the security of. Therefore please do not send personal information, such as your address or bank account details, when emailing us.

Other languages

If you don’t speak English, or if English is not your first language, we run a service for you to make your fraud report in your language.

Frequently asked questions

I want to tell you about a fraud

Please DO NOT report fraud via email to us. We are unable to make a police report in this way and the information will not be recorded.

You can report fraud or internet crime to Action Fraud any time of the day or night using our online fraud reporting tool. You can also report and get advice about fraud or internet crime by calling 0300 123 2040 (textphone 0300 123 2050).

If you are calling from overseas you can dial +44 (0)161 234 9230.

Our specialist advisers are available during the following times: Monday to Friday between 8am to 9pm Saturday between 9am to 5pm Sunday between 9am to 5pm

Action Fraud will not call you unless you have requested us to, and will never ask for your bank details. If you are unsure whether a call is genuine, call the Action Fraud team on 0300 123 2040. Please note this number will be charged at your normal network rate. In you have inclusive minutes within your mobile tariff then calls to our number are included at no cost. If you have used all of your inclusive minutes then the call will typically cost 35p per minute depending on your network provider.

I want to pass you evidence of a fraud committed against me

Please do not send us evidence by email or post. If you wish to report a fraud please go to our online fraud reporting tool.

If you have already made a report then proof of the fraud is not required at this stage. When a report is made enough information is taken to initially understand the situation. All Action Fraud reports are sent to the National Fraud Intelligence Bureau (NFIB) based at the City of London Police, the lead force for fraud, for assessment. The questions in the reporting process provide the NFIB with the information needed to assess if viable lines of enquiry are available for law enforcement, such as a police force, to take further action. We do not need sight of the correspondence, only notification that evidence is available to support an investigation if progressed.

Please keep any documents or information you have safe as it may be required at a later stage in the event of a police investigation.

I have a spam email and wish to alert you to it

Thank you and we appreciate your efforts to take action against spam emails.

The Report online scams or viruses online form will provide the best email address for you to forward scam emails to. The address identified will ensure your email is sent to the most appropriate organisation for action. The tool consists of 4 multiple choice questions and should not take longer than 3 minutes to complete

I have made a crime report with you already and have additional information

If you have specific details or a change in information to add to your initial report you can do this online using your NFRC number and case sensitive password provided to you at the time of reporting.

Please ensure the information is entered carefully to ensure the data can be matched. Please note this will not give you access to your report nor can we respond to questions via this channel, this mechanism is available to you to provide further information only. Please note it is not necessary to copy the contents of any evidence you have in reference to the fraud. As long as notification that evidence is available to support an investigation if progressed is known, exact proof of the fraud is not required at this stage.

I require a copy of my report made to Action Fraud

If you have made a report to Action Fraud and require a copy please send a request including your NFRC reference number, your name, date of birth and address to contact@actionfraud.police.uk or by post to The Information Manager, FREEPOST Action Fraud.

The details provided will enable us to verify you against the report. Due to security of data protection, Action Fraud can only send a report to the person who made the report.

Please note reports are sent out by recorded delivery to ensure secure delivery, for security reasons we are unable to send copies of crime reports by email.

I wish to withdraw or cancel a crime report made to Action Fraud

If you have a made a crime report with Action Fraud and wish to withdraw or cancel it please note we are only able to carry this out if additional verifiable information is provided explaining why the report should be withdrawn. For example a request that only states ‘withdraw my report’ does not enable the police to determine whether a crime in law has occurred still or not and thus we are unable to carry out your request.

This can be done via email at contact@actionfraud.police.uk or by post to The Information Manager, FREEPOST Action Fraud.

I wish to know if my crime report has been sent to a police force

If you have made a crime report to Action Fraud which has been assessed by the National Fraud Intelligence Bureau and has been sent to a police force for investigation, Action Fraud will notify the victim in the report via the email or postal address provided in the report.

Please note the police cannot investigate every report individually, but the information you provide will aid them. The police use your information to build up intelligence about fraud, which includes who is committing what fraud and against whom. This contributes to making the UK a more hostile place for fraudsters to operate in and helps to keep other potential victims safe.

After receiving a letter from Action Fraud stating my report has been sent to a police force I am unable to get further details

When a report is sent to a police force for investigation, Action Fraud will notify you and where possible provide you with the local force reference number they have logged it in.

If this number is not provided in the letter then it implies at the time of issuing the letter we had not been notified of the reference number, this can in some instances imply it has not been logged in their systems yet and allocated, please allow the police force time to review and assess your report before contacting them. The investigating officer may contact you directly once their initial assessment is complete.

If a reference number was provided in your letter however upon contacting the police force they have no record of your details, again please allow the police time to review and assess the information issued to them. In some cases numerous information is sent to the force and in order to initiate initial investigations only part of the detail may be recorded internally. The investigating officer may contact you directly once their initial assessment is complete or when the full details are loaded internally.

I am doing a research project or report on fraud and require information

I am afraid we do not have available resource to respond to all requests received. If you require information on reported fraud levels volumes or sentencing data, please go to the Office for National Statistics website where this data is published.

If you require fraud prevention advice or leaflets please visit the information available on our website or that of our partners. If you would like to know more about the types of fraud, please visit the A-Z section.

To receive ongoing alerts or news stories about fraud please follow us on Twitter, Facebook (ActionFraud) or via our RSS feed on the website.

What happens to the reports that you take

When you report a fraud to Action Fraud, you are given a police crime reference number and your case will be referred on to the National Fraud Intelligence Bureau (NFIB), which is run by the police service. In some cases the police and other law enforcement agencies may want to contact you for further details, so it’s important that you provide your correct contact details and keep any relevant information about the fraud.

Although the police cannot investigate every report individually, the information you provide will aid them. The police use your information to build up intelligence about fraud, which includes who is committing what fraud and against whom. This contributes to making the UK a more hostile place for fraudsters to operate in and helps to keep other potential victims safe.

When you report a fraud to Action Fraud, you can also choose to have your details passed on to Victim Support, a registered national charity (298028) that helps those affected by crime. If you take up this option, you will then be contacted by someone from the charity and offered free and confidential emotional support and practical help.

I am organising a conference and wish to request a speaker on fraud reporting

I am afraid we do not have available resource to respond to all requests received however if you are able to provide as much detail as possible regarding the date, time and location of the event and the subject matter required and audience we will endeavor to assist where possible.

For press enquiries only please phone 020 7601 2220 to speak to the Press Office. Please note this phone number is unable to respond to any other fraud related enquiries.

If you cannot find the answer to your question

If you are unable to find an answer to the question you have op the website or in the information above, please get in touch and we will endeavor to assist where possible.

You can contact us by email at contact@actionfraud.police.uk, post at The Information Manager, FREEPOST Action Fraud or leave a message at 0207 601 6999.