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Students warned about scam emails

23rd September 2010

Students are being warned that they are at increased risk of being targeted by scammers at the start of term.

They are being urged to be vigilant and not to disclose any personal or bank details in response to emails that look like they are from Student Finance England or the Student Loans Company.

Student Finance England or the Student Loans Company will never ask students to confirm their bank details via email. Anyone who does receive an email like this is being asked to forward it on to: [email protected] so that it can be investigated.

Student Finance England’s five top ‘scam email’ tips:

  • Be aware: Phishing scams are common at the three main instalment payment dates in September, January and April. Remember: Student Loans Company/Student Finance England will never ask you to confirm your bank details via email and remember: you won’t get paid until you register and attend university and allow 2-3 working days for your payment through the BACS system.
  • Contact us: If you receive an email which you believe to be a phishing email from the Student Loans Company or Student Finance England, email: [email protected]. Note that we won’t respond to emails sent to this address. 
  • Prevention: Your email details may have been taken from a social networking site so avoid disclosing your email address or hide them on your page. 
  • Stay calm: Anyone who has already given their details should stay calm but should change their account password as soon as possible and contact our security team. 
  • Further info: Students requiring further advice on using online services safely should visit the online security page at: www.direct.gov.uk/studentfinance or www.getsafeonline.org.

Please note: Action Fraud is not responsible for the content on external websites.

To report a fraud, call Action Fraud on 0300 123 2040 or use our online fraud reporting tool.