ActionFraud - National Fraud & Cyber Crime Reporting Centre - Call 0300 123 2040

Pension fraud

As part of the '12 Frauds of Christmas' campaign, Action Fraud is warning people to stay vigilant and protect their pensions.

Some simple steps to protect yourself from pension scams

  • Reject unexpected pension opportunities, such as free pension reviews or investment opportunities involving your pension, whether made via email, social media, text, or over the phone.
  • Research who you’re dealing with before changing your pension arrangements – check the FCA Register, or call the FCA on 0800 111 6768 to see if the firm is authorised by the FCA.
  • Don’t be rushed or pressured into making any decision about your pension – consider getting impartial information and advice from a financial advisor authorised by the FCA to help you make the best decision for your own personal circumstances.
  • Be suspicious if you are contacted out of the blue about an investment opportunity - seek advice from trusted friends, family members or an independent professional advice service before making a significant financial decision, especially when it involves your pension pot. Even genuine investment schemes can be high risk.
  • Be ScamSmart and visit the ScamSmart websiteto learn how to protect yourself from pensions scams.

If you suspect a scam, report it

If you think you’ve been a victim of pension fraud, contact your pension provider immediately and report it to Action Fraud online at actionfraud.police.uk or by calling 0300 123 2040. If you're in Scotland, you can report it to Police Scotland on 101.

You can also report an unauthorised firm or a scam to the FCA by using their reporting form or by calling 0800 111 6768.

Cold calls about your pension are illegal. You can report nuisance calls and messages to the Information Commissioner’s Office using their online reporting tool or by calling 0303 123 1113.

If you've agreed to transfer your pension and now suspect a scam, contact your pension provider straight away. They may be able to stop a transfer that hasn't taken place yet. If you are unsure of what to do contact the Pensions Advisory Service for help. 

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