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Don’t fall for BT scams

18th August 2010

BT is warning customers that fraudsters are once again sending out phishing emails asking them to update their billing information. There are also reports of fraudsters threatening to disconnect customers after calling them about alleged unpaid bills.

BT is reminding customers that they never send emails to customers in which they ask for any sensitive information. Anyone who receives an email that looks like it has been sent by BT asking for personal details such as password and account details, is being advised that it’s likely to be a phishing email.

BT’s scam advice

Anyone who receives a scam email should not:

  • click on any links in the email or reply to the email or contact the senders in any way
  • supply any information on a website that opens if they have clicked on a link in an email
  • open any attachments that arrive with the email.

For those who have already submitted their email password or user name as a result of a phishing scam should change their password, then contact BT. Anyone who has lost money to a scam like this should report it to Action Fraud.

BT phone scam

Some people are also saying they have received a phone call from someone claiming to represent BT. Victims are typically told they are going to be disconnected because of an unpaid bill, demanding immediate payment over the phone.

Even if victims do not have their line rental through BT, the fraudsters tell them that other service providers have to pay BT a percentage for the line rental.

The fraudsters then offer to prove they are with BT by temporarily disconnecting the phone. The victim is told to hang up and try phoning someone straight away, but finds the phone is dead until the fraudster calls back minutes later.

This is a scam and fraudsters are using it to get payment information and personal details out of people. Anyone who has lost money to a scam like this should report it to Action Fraud.

Read more about the BT phishing scam on BT’s website.

Please note: Action Fraud is not responsible for the content on external websites.

To report a fraud, call Action Fraud on 0300 123 2040 or use our online fraud reporting tool.