If you are a journalist and need to contact the Action Fraud media office, you can email us or call 020 7601 2220 (9am to 5pm Monday to Friday). Fraud cannot be reported to this phone number; the information will not be recorded or passed on. Instead, find out how to make an official fraud report to us.
How we handle press enquiries
If you are enquiring about a specific report made to Action Fraud, we are only able to provide an update if the victim has provided you with their police crime reference number (NFRC). This is given to the victim when they make a report to Action Fraud. We are not able to comment on specific companies or individuals. Please allow seven days for the report to be processed. We will then be able to confirm whether the report has been received. From this point, we recommend an average assessment period of 28 working days to determine whether there are viable lines of enquiry.
When requesting statistics, please provide the specific type of fraud, the time frame you are interested in and whether you also require the total losses or victim profile data. Fraud data is also published by the Office for National Statistics as part of their regular quarterly crime statistics bulletin.
When you send an email to Action Fraud you are doing so over the open Internet; we cannot guarantee complete security. Please do not send personal information, such as address or bank account details, when emailing us.
Action Fraud is the UK’s national reporting centre for fraud and financially-motivated cyber crime. It does not have investigation powers, the reports taken by Action Fraud are sent to the National Fraud Intelligence Bureau (NFIB) who collate and analyse intelligence on fraud, who then make the decision to send crimes to law enforcement. Action Fraud joined the National Fraud Intelligence Bureau (NFIB) at the City of London Police in 2014.
Action Fraud can also take fraud information reports from people who have been in a situation where fraud could have occurred but didn’t, for example, if they had received a letter or email asking for money in relation to a bogus lottery win, inheritance or other approach for money that is not genuine, but did not respond to the sender or send any money.
For a regional breakdown of crime and information reports reported to Action Fraud, see our statistics map. Fraud data is also published by the The Office for National Statistics as part of their regular quarterly crime statistics bulletin.