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Fraud News

Volcanic ash scam

11th May 2010

An email claiming to be from the Civil Aviation Authority (CAA) is offering compensation to people who were delayed because of volcanic ash. The CAA are not offering compensation and this email is a scam. 


We would urge you not to respond to it. The fraudsters may ask for your personal details or an initial fee to allow you to get the compensation.  If you have lost money or would like advice, please contact us by calling 0300 123 2040.

Pin numbers - millions at risk

6th May 2010

One in ten consumers are writing down their debit or credit card Pin or giving it to someone else, putting them at risk of losing money if their card is lost or stolen.

The research from Which? found that up to four million debit card owners and three million credit card owners either write down their Pin number or tell a friend or family member the code. A third keep their Pin number in their handbag or wallet and about another third keep a note of the code at home.

No refund for careless Pin behaviour