Action Fraud is profoundly disappointed to learn of the media coverage of some of our staff at our contact centre.
The incidents reported on do not represent the standards of work and ethics we expect from anyone associated with the City of London Police and a full investigation is underway.
We would like to reassure you that we are committed to providing expert help and support to those who contact us. We will ensure that every report made to Action Fraud is handled with the utmost sensitivity and care.
Every report we receive matters, it provides information to build a better picture of the scale of fraud in the UK, and to build up intelligence on fraud offences to aid police investigations and the development of counter-fraud initiatives. The more frauds reported, the more likely it is that related fraud reports will be matched and help identify lines of enquiry that can be pursued.
If you or someone you know has been a victim of fraud or cyber crime, you can report this to Action Fraud any time of the day or night using our online reporting tool or by calling 0300 123 2040 Monday to Friday 8am – 8pm.