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Fake Apple iOS crash report: City of London Police takedown numbers associated with the recent iOS scam

17th July 2015

The City of London Police’s National Fraud Intelligence Bureau (NFIB) has taken action against the phone numbers and domains associated with the recent Apple iOS scam.

Victims on Apple’s iOS have recently reported receiving pop-up notifications telling them that their software has crashed and that they must dial a support number to fix it.

The NFIB’s Cyber Prevention and Disruption Team have taken down the following numbers being used by fraudsters in the scam:

  • 0800 310 1061
  • 0800 808 5406

Detective Chief Inspector Matt Bradford said: “It has recently come to our attention that there are several telephone numbers and websites involved in a computer software scam, which is affecting Apple’s mobile devices”.

“The NFIB is working on multiple phone numbers and domains that have been identified and linked to this scam in order to disrupt them. The City of London Police which is the national policing lead for fraud is dedicated to preventing and investigating fraud at all levels”.

If you receive one of these messages please follow our advice: 

  • This is a scam - do not phone the number
  • Never give your iCloud username and password or your bank details to someone over the phone.
  • If you experience this problem with your phone, following Apple's instructions which explain how to fix the issue.
  • If you have been a victim of this scam please report it to Action Fraud on 0300 123 2040 or online.

Apple’s advice on how to fix and block the crash reports

  • Apple has directed users to a support page that explains how to fix it. Here's how to prevent the pop ups.
  • Turn your device on to "airplane mode", either by swiping up from the bottom of the screen and tapping the plane logo, or going to Settings and toggling Airplane Mode on.
  • Delete your Safari data by going to Settings -> Safari -> Clear History and Website Data
  • Open Safari and exit Airplane Mode.

You can now also sign up for free to Action Fraud Alert to receive direct, verified, accurate information about scams and fraud in your area by email, recorded voice and text message.