New figures released by the UK Cards Association show that fraud losses on UK cards decreased in the first half of 2011 compared with the same time last year, as did fraud on online bank accounts. However, cheque fraud and fraud on phone banking accounts increased over the same period.
Total fraud losses on UK cards fell to £169.8 million between January and June 2011 – a 9 per cent reduction compared with losses in the first half of 2010. This half-year total is the lowest for eleven years and also the third consecutive decrease. The sustained fall is due to the success of a number of industry initiatives such as the increasing use of fraud detection software, the roll-out of updated chip cards and the increasing roll-out of chip and PIN technology abroad.
Lost and stolen card fraud losses rose slightly, increasing by £4.4 million. Initiatives such as chip and PIN have made it harder to commit ‘high-tech’ frauds, and criminals are instead reverting to more basic frauds centred around stealing people’s cards and PINs.
Online banking fraud losses totalled £16.9 million during January to June 2011 – a 32 per cent fall on the 2010 half-year figure. A variety of factors have contributed to the decrease in online banking fraud, including increased customer awareness of computer security combined with banks’ use of fraud detection software.
However, phone banking fraud losses rose to £8.6 million (a 48 per cent increase) during January to June 2011. As with card fraud, criminals are focusing on the straightforward crime of duping a customer into believing they are dealing with a bank or police representative and getting them to disclose their financial security details which the criminal then uses to access the customer’s bank account over the phone.
Fraud figures released by the National Fraud Authority (NFA) earlier in the year serve to put these banking fraud losses into perspective. The NFA estimated that fraud in all its guises costs the UK more than £38 billion a year – card and banking fraud accounts for only 1.2 per cent of this figure. Furthermore, in the UK - unlike many other countries outside Europe - innocent victims of any type of payment fraud on their debit or credit card or account are protected and should not suffer any financial loss.
DCI Paul Barnard, Head of the Dedicated Cheque and Plastic Crime Unit (DCPCU), the special police squad which is sponsored by the banking industry and has an ongoing brief to help stamp out organised payment fraud across the UK, said:
“Losses are appreciably lower than they were a few years ago and everyone involved in tackling fraud has reason to be encouraged by this – and that includes bank customers who, as their own front-line of defence, have certainly played their part too.
“However, there has been an increase in old fashioned scams – criminals using distraction techniques and social engineering methods to get hold of people’s cards or phone banking details. We are urging everyone to be on their guard. Your bank or the police will never cold call you or email you and ask you for your login details, cards or PINs. If anyone does, they are probably a criminal so hang up the phone or delete the email.”
Read more about this story on the UK Payments website.
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