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Alert: watch out for spam “Order no.” emails that contain malware

4th September 2014

Our contact centre has received hundreds of calls about scam emails arriving in victims’ inboxes that are likely to contain malware.

All the examples that have been reported to us use spoofed emails addresses in order to appear legitimate. 

They are designed to play on your curiosity and get you to download the attachment which is likely to contain malware. It appears the scammers are changing the company name, date, order number and times whilst spamming out these emails.

Three legitimate businesses whose company names have been used as part of the scam said that these are not associated with them in any way. A further forty variations have been logged by our contact centre.

Example scam email

From: Cory Ramdas [email protected][email redacted]
Subject: Order no. 18562525232
Thank you for using our services!
Your order #18562525232 will be shipped on 04-09-2014.
Date: September 03, 2014. 12:26pm
Price: £155.28
Payment method: Credit card
Transaction number: 7309E4BDE683E0
Please find the detailed information on your purchase in the attached file (order_2014-09-04_11-43-50_18562525232.arj)
Best regards,
Sales Department
Cory Ramdas
+07644 [number redacted]

Victim receiving calls to her mobile

A student has also reported to us that the spammers have used her number in one of these emails and she is receiving multiple calls on her mobile as a result, all asking for Howard. 

It is important to remember that this is a scam email - your credit/debit card will most likely not have not been charged. 

If you receive one of these emails, do not open or download the attachment, delete it and report it to us. If you have opened the attachment then call us on 0300 123 2040.