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Fraud and Cyber Crime Victim Experience Survey

Action Fraud and the Home Office have commissioned a survey of victims of fraud and cyber crime to understand experiences of these crimes and how support services for victims could be improved.

The findings will inform Government policy and the victim support services offered by law enforcement and Action Fraud.

Who is conducting the survey and what can I expect to happen?

Ipsos MORI, a market research organisation, has been commissioned to carry out the survey.

The survey is due to take place between January and March 2019. During this time you may receive a call from an Ipsos MORI interviewer from their Edinburgh office on +44 (0)131 467 6666 asking if you would like to take part in a telephone interview. On average, interviews will typically last between 15-20 minutes, though the actual length will vary depending on the responses you give. No preparation or prior knowledge is required. The interview will take place at a time that is convenient for you.

The interviewer should be able to provide you with an email confirming they are working on behalf of Ipsos MORI.

How will you use the data?

Action Fraud, the Home Office and Ipsos MORI can give the following reassurances about the survey:

  • Taking part is totally confidential and anonymous for all individuals and organisations.
  • The survey is not technical and participants do not need any specific IT knowledge
  • The survey is intended to generate statistical findings and is not trying to sell you anything.
  • Ipsos MORI would like to speak to you about your experience of reporting, and specifically about the information and support you may have received following this report.

Why do Ipsos MORI have my details?

Your details have been securely provided to Ipsos MORI by Action Fraud as part of this research. The legal basis under which your data has been shared with Ipsos MORI is in relation to the prevention of fraud. It will help Action Fraud and the City of London Police (who oversee Action Fraud) to improve and develop the services it provides and help to inform prevention activities to reduce victimisation going forward.

You can find out more about how your data will be handled in the following privacy notices links at the bottom of the page.

If you would like more information about the survey or wish to get in touch, please contact using the details below.

Telephone: 0808 129 5703
Email: [email protected]

Ipsos MORI

City of London Police

Home Office

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