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Action Fraud warning as demand for tickets increases ahead of lockdown easing

Following the announcement of the easing of lockdown restrictions over the coming months, several festivals and concerts have been announced, with demand expected to be incredibly high. Some festivals have already sold out.

As a result of the high demand for tickets, the National Fraud Intelligence Bureau (NFIB) are warning buyers to take extra care when buying tickets online. We are urging people to be wary of fraudsters selling fake or non-existent tickets to events. NFIB have already started seeing reports of non-existent tickets being advertised for sale online, some at inflated prices. 

In February 2021, Action Fraud received 216 reports of ticket fraud. This is an 62% increase on the previous month and the highest number of reports received since March 2020 when lockdown restrictions were first implemented. Victims reported losing £272,300 in February 2021 – an average loss of just over £1,260 per victim.

It is anticipated that increased demand for tickets following lockdown restrictions will lead to greater numbers of victims and higher losses as a result.

Spot the signs of ticket fraud and protect yourself:

  • Only buy tickets from the venue’s box office, official promoter or agent, or a well-known and reputable ticket site.
  • Avoid paying for tickets by bank transfer, especially if buying from someone unknown. Credit card or payment services such as PayPal offer greater protection against fraud.
  • Be wary of unsolicited emails, texts or adverts offering unbelievably good deals on tickets. If it sounds too good to be true, it probably is.
  • Is the vendor a member of STAR? If they are, the company has signed up to their strict governing standards. STAR also offers an approved Alternative Dispute Resolution service to help customers with outstanding complaints. For more information:

Every report matters. If you have been a victim of fraud or cyber crime report it to us online or by calling 0300 123 2040. 

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