You are here

Alert: British Airways "your order has been successfully booked" scam emails

24th February 2014

Beware of emails purporting to be from British Airways customer services that claim your order has been successfully booked.

Our contact centre has received several reports of scam emails purporting to be from British Airways. 

The convincing scam emails mention “confirmation that your order has been successfully processed” and include a booking reference, departure date/time, and prices. 

They go on to say that your flight and seat number can be located in the lower part of the ticket and ask you to download a copy from suspicious links. The downloadable "ticket" is likely to contain malware.

The email subject header also appears to have been spoofed to make it appear as though they originated at [email protected]

If you receive one of these emails, delete it, do not click on any links and report it to us

Example BA scam email

From: British Airways [mailto:[email protected]]
Subject: Your Order #70391830 / 24 feb 2014

Dear Customer,

This is a confirmation that your order has been successfully processed.

Booking reference: 9C1PWF

DEPARTURE DATE & TIME / FEB 28, 2014, 11:30 AM

DEPARTING / LONDON

TOTAL PRICE / 650 GBP

The flight number and the seat number can be located in the lower part of the ticket.

An electronic copy of the ticket can be downloaded from our website :
[Removed link]

For more information regarding your order, contact us by visiting :
[Removed Link]

British Airways scam email advice

  • British Airways will never ask you to enter personal bank account or credit card details into an email or through a link sent via an email.
  • You will only be asked for your card payment details if you wish to change or refund your booking on ba.com. We require this information specifically to debit or credit your card in relation to your booking.
  • Legitimate emails from British Airways will contain your booking reference and the email will not have been sent from a web-based mail server such as, gmail, hotmail or yahoo.
  • British Airways will never request money payments through a third party, such as Western Union
To report a fraud and receive a police crime reference number, call Action Fraud on 0300 123 2040 or use our online fraud reporting tool.

Related link

Beware of British Airways e-ticket malware 2012