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Frequently asked questions

Use the hyperlinks below to direct you to the questions and answers:

I would like an update on my report?

The National Fraud Intelligence Bureau (NFIB) review the information you have given us and assess whether there is enough evidence for the police or appropriate law enforcement organisation, such as Trading Standards to investigate your fraud. The NFIB aims to send you an update in writing when your report has been assessed. Updates will only be given 3 months after your initial report. This is due to the high volume of reports we are currently receiving. Please note that updates cannot be provided by telephone. 

What is identity theft and what to do if you are victim?

The use of another person‘s identification details (or the use of false identification details), often referred to as identity theft, is not in itself an offence in law. It is the action that is undertaken, using those identification details, that becomes the crime that needs to be considered in respect of whether an offence has occurred. 

If you are victim of identity theft, please follow our victim advice

What is the Action Fraud remit?

Action Fraud is the UK’s national reporting centre for fraud and cyber crime, and takes crime and information reports on behalf of the police and gives advice and fraud prevention guidance. Action Fraud does not have investigation powers, however, the reports taken by Action Fraud are sent to the National Fraud Intelligence Bureau (NFIB) which is run by the City of London Police, the national lead force for fraud. The NFIB collates and analyses intelligence on fraud, identifying viable lines of enquiry and developing packages for submitting to a police force for investigation.

What happens to my report once has it been made to Action Fraud?

After a report has been made to Action Fraud, it will be sent for assessment by the National Fraud Intelligence Bureau (NFIB). The NFIB’s systems assess reports of fraud and cyber crime from across the UK, helping to build a national picture of where fraud and cyber crime is taking place and how. Experts review the data from these reports to decide whether there is enough information to send to a police force for investigation. 

The NFIB will send you a report in writing or via email after you have made your fraud report, to advise you what action has been taken, for example if it has been sent to a police force for investigation. (updated 10th Oct 2017).

Third party requests for information relating to a report?

Action Fraud and the NFIB take the security of data extremely seriously and unless you are the victim or can be verified as acting on behalf of a victim, it will not be possible to enter into correspondence with you. 

How do I add information to my report?

When a report is first made, sufficient information is taken to understand the situation.  The information you gave enabled us to take a police crime report on the matter and report it is a fraud. 

If you have any further information related to your report that you wish to add please follow these steps

It is not necessary to submit physical correspondence or evidence at the time of reporting your case. However, please retain any such evidence as this may be required in the event of a police investigation.

How do I make a report to Action Fraud?

Find out how to make a report to us here.

Can I withdraw my report?

Yes. Where Action Fraud is able to confirm that the circumstances are different to what was originally reported we are usually able to withdraw the matter as a recorded crime. A typical example of this is a report of internet shopping fraud where goods have not been delivered. Often we receive information from the person making the report that goods were either simply delivered later than expected or that goods could not be supplied through no fault of the seller and a full refund was provided. Another example is where a fraudulent transaction on a bank account was later confirmed to be lawful or due to a banking error. If you wish to inform us of additional information of this nature please contact us by email: [email protected].

How can I request a copy of my report?

You may request a copy of your report by writing to the Information Manager, FREEPOST, Action Fraud and quoting your crime reference number. 

How do I make a complaint about an Action Fraud Advisor?

Complaints about the conduct of an Action Fraud Advisor, or of problems experienced in reporting a fraud or a response given by Action Fraud should be made to [email protected] or in writing to Action Fraud, City of London Police, PO Box 36451, 182 Bishopsgate, London EC1M 4WN.

How do I make a complaint about a member of the NFIB, City of London Police?

Complaints about the conduct of a police officer or a member of staff of the National Fraud Intelligence Bureau (NFIB), City of London Police, should be made to the Professional Standards Directorate (PSD) by email at [email protected] or in writing to PO Box 36451, 182 Bishopsgate, London, EC1M 4WN. 

What is FALCON?

Op Falcon (North, East, South and West) are the areas/boroughs within in the Metropolitan Police Service area.  If your receive a letter stating that your crime has been disseminated to any of these areas i.e Falcon North, this means that your crime has been sent to the Metropolitan Police Service team covering that relevant area.