Counterfeit goods fraud involves goods passed off as originals which are actually fake.
Counterfeit goods include fake designer clothes, bags, accessories and perfumes as well as pirate DVDs, CDs and computer games.
Many counterfeit goods are sold at car boot sales, pubs, markets or fairs. This makes it difficult to trace the fraudster once you’ve bought from them.
Fake goods are also sold online, although auction sites such as eBay are doing their best to clamp down on counterfeiting and piracy.
Are you a victim of counterfeit goods fraud?
You’ve bought an item and discovered that it is not original or made by the brand it claims to be made by. The quality might well be inferior, which might make the product unusable or unsafe.
What should you do if you’ve been a victim of counterfeit goods fraud?
If you think you have been sold counterfeit goods, or if you suspect somebody is selling fake goods, contact Consumer Direct on 08454 04 05 06 for advice. You can also visit Citizens Advice consumer service. Your local Trading Standards office can also give you advice.
Your statutory rights apply if the goods you buy aren't satisfactory quality or are different from the seller's description. So, if you buy goods that are not as described, you might be entitled to a refund or an exchange of goods. Speak to Consumer Direct who can advise. However, counterfeit sellers aren’t easy to track down.
Why should you avoid counterfeit goods?
Protect yourself against counterfeit goods fraud
If fraud has been committed, report it to Action Fraud.