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Energy top-up scam

7th September 2010

Electricity users are being warned about a doorstep scam where victims are offered discounted credit for their top-up electricity meters.

It’s estimated that 85,000 households have been affected by this scam since the beginning of the summer. Victims have paid for discounted electricity top-ups, but later found the money did not reach their energy suppliers and had to pay for the electricity again.

Top up Safe

Energy companies have launched a national campaign urging people to ‘Top up Safe’ by only buying electricity prepayment through official channels and not to buy credit for their meters on the doorstep.

Consumer Focus says that the scam is affecting customers of all the leading energy companies, including British Gas, EDF Energy, E.ON, npower, Scottish Power and SSE.

Read more about topping up safely on the Top up Safe website.

Please note: Action Fraud is not responsible for the content on external websites.

To report a fraud, call Action Fraud on 0300 123 2040 or use our online fraud reporting tool.